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Product Support & Submit a Ticket

Submit a support ticket and our team will respond within 1–3 business days. Find manuals, guides, and manufacturer resources below — or visit our Technical Support page for in-depth installation and setup guidance.

Submit a Support Ticket

Get Help with Your Equipment

Fill in the form and our team will respond within 1–3 business days. For urgent issues, email support@neighborhoodsolarstore.ca directly.

✓ Ticket submitted! We'll respond within 1–3 business days.

We respond within 1–3 business days. For urgent issues call or email directly.

Other Ways to Reach Us

Schedule a Support Call
Book a 30-min call →
Response Time
1–3 business days · Urgent issues prioritized

Before Submitting — Quick Checks

  • 1.Check our FAQ page for common error codes and setup questions
  • 2.Download the manual for your product from the resource library below
  • 3.Check the manufacturer's support portal (linked in resources below)
  • 4.Have your model number and serial number ready — it speeds up the response
Full Resource Library

Product Manuals, Warranties & Certifications

Every product manual, warranty, and certification document we have — organized by category.

Can't find your document?

Email us the product model and we'll locate the documentation or contact the manufacturer on your behalf.

Request a Document Contact Us