Privacy Policy

Last updated: July 09, 2026

Neighborhood Solar Store (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

1. Information We Collect

We collect only what we need to serve you:

• Contact & order details you provide — name, email, phone number, shipping/billing address, and the details of your enquiry or order.
• Payment information — processed securely by Shopify and its payment providers. We do not see or store your full card number.
• Form submissions — information you send through our quote, contact, and support forms.
• Booking information — if you schedule a call, our scheduling provider collects the details needed to book it.
• Technical & usage data — basic information your browser provides (such as device/browser type and pages visited) and, if enabled, website analytics.

2. How We Use Your Information

We use your information to:

• Process, fulfill, and ship your orders, and communicate about them;
• Prepare quotes and respond to your questions and support requests;
• Provide system design guidance and long-term technical support;
• Send order and service updates, and — only if you opt in — occasional news or offers (you can unsubscribe anytime);
• Operate, secure, and improve our website and services;
• Meet legal, tax, and accounting obligations.

3. How We Share Information

We do not sell your personal information. We share it only with trusted service providers who help us operate, and only as needed:

• Shopify — our e-commerce and payment platform (orders and secure payment processing);
• Formspree — delivers our website form submissions to our inbox;
• Calendly — handles call/meeting scheduling;
• Shipping carriers — to deliver your order;
• Analytics providers — if enabled, to understand site usage in aggregate.

We may also disclose information where required by law or to protect our rights, property, or safety.

4. Cookies & Tracking

Our site and the services embedded in it (such as the shopping cart, checkout, and scheduling) may use cookies and similar technologies to keep the site working, remember your cart, and — if analytics is enabled — measure usage. You can control or block cookies in your browser settings; note that disabling some cookies may affect cart and checkout functionality.

5. Data Security

We take reasonable technical and organizational measures to protect your information. Payments and checkout are handled over encrypted (HTTPS) connections through Shopify. No method of transmission or storage is completely secure, but we work to safeguard your information appropriately.

6. Data Retention

We keep personal information only as long as needed for the purposes described here — for example, to fulfill your order, provide support, and meet legal and accounting requirements — after which it is securely deleted or anonymized.

7. Your Rights

Under Canadian privacy law, you may:

• Request access to the personal information we hold about you;
• Ask us to correct inaccurate information;
• Ask us to delete information we no longer need to keep;
• Withdraw consent to marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request.

8. Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page, with the “last updated” date revised accordingly.

10. Contact Us

Questions or privacy requests? Contact us at support@neighborhoodsolarstore.ca or (306) 620-2532.